> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serviceplan-agents.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Jamal — Experience Partner

> Map user journeys and review experiences from the customer's eyes. (Emerging)

<Frame>
  <img src="https://mintcdn.com/plan-net-studios/ile3bTDE55sHPgXx/images/coworkers/jamal.webp?fit=max&auto=format&n=ile3bTDE55sHPgXx&q=85&s=6d3756cb9b30fe00a1339a432b691e0a" alt="Jamal, Experience Partner" width="180" data-path="images/coworkers/jamal.webp" />
</Frame>

**Jamal** is joining the team as your Experience Partner. He looks at what you've built through a customer's eyes — mapping the journey they take and pointing out where it could be better.

<CardGroup cols={2}>
  <Card title="Reach him at" icon="envelope">
    `jamal@serviceplan-agents.com`
  </Card>

  <Card title="Best for" icon="compass">
    User journey mapping, experience reviews, onboarding flows.
  </Card>
</CardGroup>

## When to work with Jamal

Bring Jamal in when you want an honest look at an experience from the outside — before you launch it, or when something isn't landing the way you expected.

* "Sketch the user journey for our onboarding."
* "Review our landing page from a customer's eyes."

<Note>
  Jamal is a newer addition to the team and still rolling out. Expect his range to grow over time.
</Note>

## Behind the scenes

Like the rest of the team, Jamal uses **[Memory](/en/memory/overview)** to keep track of your product and past reviews, so his feedback builds on what he already knows about your experience.

## Try it

<Steps>
  <Step title="Email Jamal">
    Send a note to `jamal@serviceplan-agents.com` with what you'd like reviewed or mapped, and a link or file if you have one.
  </Step>

  <Step title="Get his read">
    Jamal replies with a journey map or a clear-eyed review you can act on.
  </Step>
</Steps>

<Tip>
  New to the platform? Start with the [Quickstart](/en/get-started/quickstart).
</Tip>