> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serviceplan-agents.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Something looks wrong? Start here — the most common points of confusion, and exactly what to do about each.

This page is organized by symptom, not by concept — if something on your Task Board or in a reply looks off, find it below rather than reading the full explanation first. Each answer links to the page with the full picture.

<AccordionGroup>
  <Accordion title="A task is stuck showing Authentication Required" icon="key">
    One of the connections it depends on needs to be re-authorized — OAuth tokens expire periodically. Go to the [Connections Hub](/en/integrations/connections-hub) and reconnect the service in question; the task picks back up once it's re-authenticated. Nothing already done is lost.
  </Accordion>

  <Accordion title="A task is stuck showing Paused: Credits Needed" icon="coins">
    The workspace it's billed to ran out of credits. Top up that workspace and the task resumes exactly where it left off — it doesn't restart or lose work. If you're not sure which workspace a task is billed to, or want to move it to a different one, ask [Elena](/en/coworkers/elena). See [Credits & Billing](/en/credits/overview).
  </Accordion>

  <Accordion title="A task came back 'flagged' instead of completed" icon="triangle-exclamation">
    This is almost always a workspace connection or credit issue — [Hannah](/en/coworkers/hannah) and [Alex](/en/coworkers/alex) need a connected, funded [Sokosumi](/en/interfaces/sokosumi) workspace to finish work sent by email or WhatsApp. Ask [Elena](/en/coworkers/elena) to check the connection; she's always reachable even if nothing else is set up yet.
  </Accordion>

  <Accordion title="I think I sent something to the wrong coworker" icon="shuffle">
    Not a problem — a coworker recognizes when a request is outside its lane and says so rather than attempting it badly. Send it to whoever's closest and let them redirect you, or default to [Elena](/en/coworkers/elena) — she'll either handle it herself or point you to the right specialist. See [Meet your coworkers](/en/coworkers/overview).
  </Accordion>

  <Accordion title="I can't reach Maya or Jamal by email or WhatsApp" icon="robot">
    That's expected, not a bug — [Maya](/en/coworkers/maya) and [Jamal](/en/coworkers/jamal) are Sokosumi-only today, with no email address or WhatsApp number. Open [Sokosumi](/en/interfaces/sokosumi) directly to brief them, or ask another coworker (usually Elena) to bring them into a project.
  </Accordion>

  <Accordion title="A task shows a status I never set" icon="list-check">
    Expected — every task runs through a real, system-driven process (plan approval, execution, optional draft review) independent of the channel that started it, and the status badge just reflects where it actually is in that process right now. See [Tasks Overview](/en/tasks/overview) for the full list of board columns and status badges.
  </Accordion>

  <Accordion title="I approved a plan, but nothing seems to be happening" icon="clock">
    Approving is just replying normally — the same email thread, WhatsApp chat, or Sokosumi task comment the plan arrived in, with something like "yes, go ahead." There's no separate button to find. If you replied somewhere else (a different thread, a forwarded copy), the approval may not have reached the task — reply directly in the original thread instead. See [The Plan Checkpoint](/en/tasks/plan-checkpoint).
  </Accordion>

  <Accordion title="I need to change something on a task that's already running" icon="comment-dots">
    Add a comment on the Sokosumi task, or reply in the same email/WhatsApp thread the task started in — that's the real steering mechanism. It's picked up at the next natural checkpoint, not instantly mid-step, so don't expect it to interrupt work already in progress. See [Managing a Running Task](/en/tasks/managing-a-running-task).
  </Accordion>

  <Accordion title="A chained task never started even though the first one finished" icon="link-slash">
    Check the first task's actual outcome — if it failed or was cancelled instead of completing, the dependent task is automatically cancelled too, with a comment explaining exactly why. It won't run on incomplete information. Re-request it once the prerequisite is genuinely done. See [Task Chaining](/en/tasks/task-chaining).
  </Accordion>

  <Accordion title="A scheduled task stopped creating new runs" icon="calendar-xmark">
    Check whether the schedule was paused — pausing skips future runs without deleting the schedule itself, so it's easy to forget it's off. Resume it directly in Sokosumi, or ask the coworker to resume it. See [Scheduled Tasks](/en/tasks/scheduled-tasks).
  </Accordion>
</AccordionGroup>

## Still stuck?

<Tip>
  For anything account-, billing-, or connection-related that isn't covered above, [Elena](/en/coworkers/elena) is the fastest path — she's always reachable, even before your workspace is fully set up. For everything else, see the general [FAQ](/en/get-started/faq) or the [Tasks FAQ](/en/tasks/faq) for more granular task-lifecycle questions.
</Tip>