> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serviceplan-agents.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom MCP servers

> Bring your own tools via the Model Context Protocol.

If your team has its own internal tools or data sources — something not covered by the standard connections — you can plug it in as a custom MCP server.

<Tip>
  MCP (Model Context Protocol) is an open standard for safely exposing a tool or data source to an AI coworker. Think of it as a well-defined, secure doorway between your systems and your coworkers.
</Tip>

This is a more technical setup, usually handled once by whoever manages your team's tools. After that, everyone's coworkers can use it.

## How it works

<Steps>
  <Step title="Add the server address">
    In the console, enter the address of your MCP-compatible server.
  </Step>

  <Step title="The console verifies it">
    A quick check confirms the connection is reachable and correctly configured.
  </Step>

  <Step title="Your coworkers can use it">
    Once verified, any coworker on your team can draw on it when relevant.
  </Step>
</Steps>

## Connection status

| Status                | What it means                                                                       |
| --------------------- | ----------------------------------------------------------------------------------- |
| Verified              | Connected and working                                                               |
| Not tested yet        | Added, but not yet checked                                                          |
| Authentication failed | The server rejected the credentials — check them and try again                      |
| Unreachable           | The console couldn't reach the address — check the server is running and accessible |

<Note>
  Setting up a custom MCP server usually involves someone from your engineering or IT team. If that's not you, see [Connections Hub](/en/integrations/connections-hub) for the ready-made options instead.
</Note>