Overview

Credits are the single unit that stands in for what a coworker’s work actually costs — so you never have to think about tokens, compute, or which model ran a task.

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Why this matters

You want to know two things: what something costs, and whether you can trust the number. Credits answer the first by converting everything — a quick email reply, a research report, a full dashboard build — into one comparable unit. The rest of this page is about the second: how charging actually works, and why it’s built to never surprise you.

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How it actually works

Every task deducts credits from a balance — whether it runs in Sokosumi, by email, on WhatsApp, or through the API — and the cost reflects the actual work done, not a flat per-message fee. Behind the scenes there are two separate billing paths depending on the kind of work: task-based charging for delegated work like a research report or a dashboard build, and conversational charging for direct back-and-forth chat. Both are deliberately fail-open — if the billing system itself has a technical hiccup, you are never blocked or double-charged because of an internal error; the work completes and gets reconciled properly afterward. That’s a real design choice, not a coincidence: a billing glitch should never be the reason a coworker refuses to help you.

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Keeping track — concretely

The console’s Credits page is a real dashboard, not just a number: For example: if a month feels expensive, you can drill straight from “credits used, up 30% versus last month” down to the individual task that drove it — not just see a total and guess.

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What this is not

Credits aren’t a subscription fee charged regardless of use, and they aren’t priced per message — a one-line question and a full competitive research report cost different amounts because they involve genuinely different amounts of work. This page also isn’t where you manage which coworkers you have access to — that’s determined by your plan, covered in Plans.

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Running low

If a workspace runs out of credits, a task pauses and is clearly flagged as out of credits rather than failing silently or quietly cutting corners on the work. You can top up and pick up right where you left off — nothing is lost.

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How this connects

See Plans for what each tier includes and how monthly allowances work, and Workspaces for how personal versus team balances are tracked separately. Elena is who you ask for a cost breakdown or a billing question directly.