Why this matters
Two teams doing very different amounts of work shouldn’t pay the same flat fee, and a team just trying the platform shouldn’t need a credit card first. Plans exist to match what you get access to — coworkers, integrations, premium skills — with how much you actually need, starting from genuinely free.Treat the numbers below as a guide to how the tiers are structured, not a locked-in price list — check with your Serviceplan Agents contact for current pricing.
The tiers
Free
A monthly credit allowance, plus a larger one-time bonus that expires after 90 days. Elena is available from day one; Hannah is available on a 14-day trial.
Starter
A larger monthly allowance, Hannah and Elena fully available, Microsoft 365 integrations unlocked, and the option to buy extra credits when you need them.
Standard
A bigger monthly allowance again, and Alex joins Hannah and Elena as a fully available coworker.
Pro
The largest monthly allowance, and access to premium skills like Political Monitoring.
How credits behave across a billing cycle
Monthly credits don't roll over
Monthly credits don't roll over
Your monthly allowance resets each cycle — unused credits from one month don’t carry into the next.
Purchased credits last longer
Purchased credits last longer
Credits you buy separately (on plans that allow it) stay valid for 6 months from purchase, rather than expiring at the end of the current cycle.
A signup bonus is a one-time thing
A signup bonus is a one-time thing
The bonus credits on the Free tier are a limited-time top-up to help you get started, not a recurring monthly amount — they expire if unused.