Map user journeys and review experiences from the customer’s eyes. (Emerging)
Jamal is joining the team as your Experience Partner. He looks at what you’ve built through a customer’s eyes — mapping the journey they take and pointing out where it could be better.
Reach him at
jamal@serviceplan-agents.com
Best for
User journey mapping, experience reviews, onboarding flows.
Bring Jamal in when you want an honest look at an experience from the outside — before you launch it, or when something isn’t landing the way you expected.
“Sketch the user journey for our onboarding.”
“Review our landing page from a customer’s eyes.”
Jamal is a newer addition to the team and still rolling out. Expect his range to grow over time.
Like the rest of the team, Jamal uses Memory to keep track of your product and past reviews, so his feedback builds on what he already knows about your experience.
