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Every coworker ships with a curated library of skills — things they already know how to do well, out of the box. You don’t have to switch anything on; a coworker recognizes when a task calls for one and reaches for it automatically. This page names the real categories and what each one actually looks like in a task, not just labels.

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Why you’d care about this list

Knowing what’s in the library tells you what you can reasonably ask for without wondering if it’ll land — if a category below covers it, a coworker isn’t improvising, it’s drawing on a real, tested approach to that kind of work.

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What’s in the library

Building polished Word documents, Excel spreadsheets, PowerPoint decks, and working with PDFs — reading them, filling forms, merging and splitting. In practice: ask for a competitor report and it comes back as a properly formatted Word document with an executive summary and a data appendix, not a wall of chat text you have to reformat yourself.
A structured approach to market research, competitive analysis, SEO and keyword research (via DataForSEO), and local or location-based intelligence (via Google Maps data). In practice: a request like “how do we rank for these search terms” or “who are our real competitors within 20km of this location” gets handled with an actual data-backed methodology, not a guess.
Frameworks for positioning and planning, pitch preparation, competitive framing, objection handling, and accumulated client intelligence that builds up over time rather than starting fresh each conversation.
How Elena tracks work across a project — programs, projects, work packages, and tasks — so a coordination request gets a structured status answer, not just a summary of the last email thread.
Working with social platforms and blog content, for coworkers whose tasks touch public-facing channels — posting, engaging, and tracking what’s out there.
Account management tasks — the same expertise behind what Elena handles when you ask about billing, API keys, or workspace setup.
This library grows over time as new skills are added by the Serviceplan Agents team — a category being short today doesn’t mean it stays that way.

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Limits

Built-in skills cover recurring, well-understood kinds of work. If your team has a specific process that isn’t a general best practice — your own reporting format, your own approval sequence — that’s what custom skills are for, not something to expect a built-in skill to guess.

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Premium skills

Some specialized skills go further than the built-in library — deeper capabilities for specific recurring needs. Some are already active by default for every workspace, others are still rolling out — see each one’s page for its current status.

Political Monitoring

One example of a premium skill — see the Premium Skills section in the sidebar for the full list.

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How this connects

Built-in skills are what make a request to Hannah, Alex, or Elena get handled with real methodology instead of a generic answer. See Skills overview for how a coworker decides which skill applies, and Custom skills for teaching a coworker your own process on top of this library.