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This page is organized by symptom, not by concept — if something on your Task Board or in a reply looks off, find it below rather than reading the full explanation first. Each answer links to the page with the full picture.
One of the connections it depends on needs to be re-authorized — OAuth tokens expire periodically. Go to the Connections Hub and reconnect the service in question; the task picks back up once it’s re-authenticated. Nothing already done is lost.
The workspace it’s billed to ran out of credits. Top up that workspace and the task resumes exactly where it left off — it doesn’t restart or lose work. If you’re not sure which workspace a task is billed to, or want to move it to a different one, ask Elena. See Credits & Billing.
This is almost always a workspace connection or credit issue — Hannah and Alex need a connected, funded Sokosumi workspace to finish work sent by email or WhatsApp. Ask Elena to check the connection; she’s always reachable even if nothing else is set up yet.
Not a problem — a coworker recognizes when a request is outside its lane and says so rather than attempting it badly. Send it to whoever’s closest and let them redirect you, or default to Elena — she’ll either handle it herself or point you to the right specialist. See Meet your coworkers.
That’s expected, not a bug — Maya and Jamal are Sokosumi-only today, with no email address or WhatsApp number. Open Sokosumi directly to brief them, or ask another coworker (usually Elena) to bring them into a project.
Expected — every task runs through a real, system-driven process (plan approval, execution, optional draft review) independent of the channel that started it, and the status badge just reflects where it actually is in that process right now. See Tasks Overview for the full list of board columns and status badges.
Approving is just replying normally — the same email thread, WhatsApp chat, or Sokosumi task comment the plan arrived in, with something like “yes, go ahead.” There’s no separate button to find. If you replied somewhere else (a different thread, a forwarded copy), the approval may not have reached the task — reply directly in the original thread instead. See The Plan Checkpoint.
Add a comment on the Sokosumi task, or reply in the same email/WhatsApp thread the task started in — that’s the real steering mechanism. It’s picked up at the next natural checkpoint, not instantly mid-step, so don’t expect it to interrupt work already in progress. See Managing a Running Task.
Check the first task’s actual outcome — if it failed or was cancelled instead of completing, the dependent task is automatically cancelled too, with a comment explaining exactly why. It won’t run on incomplete information. Re-request it once the prerequisite is genuinely done. See Task Chaining.
Check whether the schedule was paused — pausing skips future runs without deleting the schedule itself, so it’s easy to forget it’s off. Resume it directly in Sokosumi, or ask the coworker to resume it. See Scheduled Tasks.

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Still stuck?

For anything account-, billing-, or connection-related that isn’t covered above, Elena is the fastest path — she’s always reachable, even before your workspace is fully set up. For everything else, see the general FAQ or the Tasks FAQ for more granular task-lifecycle questions.